Education » Articles » On The Lookout For Fraud
On the Lookout for Fraud
We keep a close eye on fraud to protect our members’ accounts. One tool we use is
called Falcon, which recognizes your typical transaction patterns and sends an alert
to UW Credit Union whenever an unusual transaction occurs. For example, if you usually
use your card in Madison and a transaction on your account occurs in New York, an
alert may ask us to validate the transaction’s authenticity.
Call Us
If you receive a call from our credit or debit card processing partners and want
to confirm the authenticity, hang up and call us.
You Can Help
To help us protect your accounts, remember to let us know your travel plans—in Web
Branch, call, or
stop by. Please remember to update your phone number when it changes,
so we can reach you if we need to validate a transaction.
We also encourage you to be mindful of the various fraud scams. We alert members
to new scams in our newsletter, on Web Branch, and in secure online messages. Please
tell us if you believe a fraud is attempted on your account so we can investigate.
What We Won’t Ask
We would never ask for your entire Social Security number, passwords, account numbers,
or 3-digit code on the back of your card. We, and our processing partners, may ask
you to confirm only the last four digits of your Social Security number to validate
your identity.
