Starting New Chapters

While her son was starting college, Jan was beginning a new life stage as well.

Meet the Seybold Family and read their UWCU Member Story.

When my son, Austin, was a teenager getting ready for college, he needed a bank account. And coincidentally, I was going through a life transition when my husband and I separated. So, I also needed to set up finances for myself, since we had always had joint accounts.

When you’re making those changes, it’s kind of scary and you feel vulnerable. You’re leaving the life you knew and having to create new. Organizing my finances was the first step for me of finding an identity again. And it was the same for my son during his life transition. It’s just banking but it’s tied to these emotions. Your financial institution is your stability. It’s where you go to establish or reestablish yourself and feel anchored.

Since Austin was going to UW-Madison, the first place we thought of was UW Credit Union. I took him over to the branch on Mayfair Road in Wauwatosa, and they helped him set up a bank account and debit card and helped him figure out online banking. They were so nice and explained to him how to transfer money and use a debit card and credit card. It was perfect for him.

Just like my son, I was creating my new identity. Suddenly at my age I needed to be independent. The team helped me set up a checking account, savings account, credit card. I needed to start small and move forward.

The team were just phenomenal. They probably didn’t even know what it meant to me; you never know what people are going through. They’re just doing their job and doing it well, but – guess what – you’ve made that person’s day. They’re just there to help. I enjoy every time I go in, I know they’ll take good care of me. No matter the issue they can always help.

For both my son and me, we know we can turn to UWCU. When it gets to the point where I’m ready to buy a house, a car, I know I can go to the credit union. For Austin, once he graduates and wants to buy a car, he knows where to go. He and his girlfriend are thinking about the future and want to have a house together. And UWCU has all that.

Life can be a little unsteady or even turbulent, but you learn and grow from it. It takes work and effort and patience and a lot of faith that things will work out in the end. It’s interesting how people show up in your life. With UWCU, I feel taken care of by people who go out of their way to help me with genuine kindness and friendliness.

Become a Member

Join the more than 290,000 member-owners of UW Credit Union today. 

Learn More


How to Bank During COVID-19

We're here to help you bank safely and easily. Review our banking services chart to navigate online, drive up, appointment and phone options.

Related Articles

Featured
Meet Jonathan Taylor, pro football player and UWCU member and read his story.

Teammates in Every Stage of Life

A former Badger running back finds his financial footing with UWCU

Read More
UW Credit Union Member Carolina Rodriguez

Becoming a UW Credit Union Member

UW Credit Union’s 300,000th member shares her experiences and what makes UWCU stand out.

Read More
UW Credit Union Member James

Prioritizing Values in Banking

Wisconsin-native and executive director of Bublr Bikes James Davies became a member so his consumer behavior aligned with his values. 

Read More