Online & Mobile Banking FAQs Online & Mobile Banking FAQs

With Web Branch, users create and activate a username and password that’s associated with their account via a web browser. Once activated, they can simply, safely and conveniently manage their accounts and finances 24/7, from paying bills with Web Pay, tracking spending via Budgeting Tools and more.

Our Mobile App provides all the convenience and security of Web Branch right at your fingertips when you install it on your mobile device.

Yes—you must first enroll via the Web Branch before setting up our Mobile App on your mobile device.

Once you’re successfully enrolled, you’ll have access to all of UW Credit Union’s Online Banking and Mobile Banking Features.

You don’t need to download our app to access your account when you’re on-the-go. You can use your smartphone’s browser to log in to Web Branch and manage your accounts. However, because our Mobile App was designed specifically for use on mobile devices, it offers a faster and easier way to access your account when using your smartphone. Learn more and download the app here.

No, they are both free of charge to all UW Credit Union members. By providing a convenient, secure and user-friendly way to access your account anywhere, anytime, you can keep your finances in check, and your future on track.

Essentially, a mobile wallet is a third-party app on your mobile device enabling you to easily and securely make payments anytime, anywhere. Apple Pay, Samsung Pay and Google Pay are among the most popular mobile wallet services, allowing you to leave your debit cards, credit cards, gift cards and customer loyalty cards at home.

Absolutely. At UW Credit Union, we use the most advanced security measures and leading technology to ensure your account information remains safe and secure, both online and offline. Here are just a few examples:

• Internet security safeguards that exceed industry standards.
• Encryption technology to prevent someone from intercepting or viewing your information.
• VerifyU, an added layer of security that validates your identity.
• Account locking after a set number of unsuccessful log on attempts.

To learn more about our advanced security measures, click here. For additional measures that you can take to protect yourself against fraud, click here.