Security &  Privacy

Close-up of an adult's hand holding a child's hand in the rain purveying a sense of security and safety

Protecting your money and personal information is our number one priority, and we’ve invested in the latest technology and security measures to keep your account information safe and secure.

We’re committed to protecting your personal and financial information.

Internet Security Safeguards
Our safeguards meet or exceed industry standards for Internet security.

Our system includes firewalls to keep out unauthorized users, intrusion detection systems and other monitoring tools, anti-virus protection to prevent infection of UW Credit Union systems by computer viruses and other malicious code, and disaster recovery plans to help ensure system availability and critical data integrity.

We maintain the highest level of integrity in the protection and use of private member information. Read our overall privacy policy and internet privacy policy.

Individual checking their UW Credit Union accounts securely on a mobile device and laptop

Encryption Technology
We use the latest encryption technology to prevent anyone from intercepting or viewing your personal information. A secure website will list “https” instead of just “http” in the website URL.

While navigating Web Branch, you may be prompted to validate your identity with this system, which uses random, single-use codes delivered directly to you via phone, text message or authenticator app. This added layer of online security makes it substantially more difficult for a cyber thief to gain access to your accounts.

Protect Yourself
Learn more about what you can do to keep your personal information safe and to keep your cards, accounts and identity secure.

Account Locking
Web Branch accounts are locked out after a set number of unsuccessful log-in attempts, which protects your private information from random password guessing. If your account has been locked out, please use the password reset form in Web Branch or contact us to have your password reset.

Credit & Debit Card Protection
Our cards come with chip technology, 24/7 fraud monitoring and zero liability coverage in the event your card information is compromised. If we see a suspicious transaction through our monitoring systems, we’ll contact you to verify that transaction. If it was unauthorized by you, we’ll block the transaction and reissue your card. You can also monitor your accounts using Notifications. Receive account updates, including custom notices – when it matters most to you.  Monitor events pertaining to your account via email, text or push messaging as they happen.