As the pandemic continues, UW Credit Union remains committed to meeting your banking needs safely and easily. If you have questions or need assistance, please contact us.
How to Bank During COVID-19
For now, lobby access is by appointment only. Drive ups are open to offer essential banking services, in addition to appointments, Web Branch and our new automated phone banking system.
Some services vary by branch. Most ATMs are available, however some may be affected by building closures. Review location details before you visit a branch or ATM.
We continue to experience high call volumes and recommend online and mobile banking whenever possible.
Is your payment past due? We’re here to help! For overdue payments, contact our Collections Department at 800-533-6773, ext. 2828 to discuss your situation. If you are behind on your mortgage payments, please call our Mortgage Servicing Department directly at 866-912-4871.
Supporting Community Health
The health and safety of our members, employees and community is always our top priority.
Branch lobbies remain temporarily closed. Banking services are available online, at the drive up, by appointment and by phone. View our banking services chart to learn more.
In-person seminarsand public events are on hold for now. Stay tuned for upcoming webinars.
Extra cleaning and safety precautions. We're wearing masks, social distancing and limiting the number of people in our buildings.
UWCU employee support. We have extended additional paid sick time to all employees and increased our work from home capabilities.
We donated $150,000 to relief funds. Our charitable giving will directly benefit families in Dane, Milwaukee and Waukesha counties. Read our press release.
In uncertain times it is typical to see an increase in fraud scams against consumers.
Please be wary of unexpected emails or phone calls that may try to take advantage of you. Be on the lookout for scammers impersonating charities, government agencies and medical companies.
We remind all members that we will never call or email you and ask you to verify information we already have. And, we will never initiate a call to you and ask you to read to us a security text code.
Learn more about what you can do to keep your personal information safe and to keep your cards, accounts and identity secure.
Economic Impact Payments
The federal government distributed relief payments to most taxpayers. You can check the status of your payment and any required next steps on the IRS webpage: Get My Payment.
Pandemic Resources for Businesses
UW Credit Union is not an SBA lender and does not offer Paycheck Protection Program (PPP) loans or Small Business Administration loans. If you need a referral to a local SBA lender, please send us a secure message in Web Branch or contact us.
COVID-19 Resources
We’re committed to supporting your physical, emotional and financial well-being during the COVID-19 crisis. Read our financial stability guide for tips on these topics and more:
