COVID-19 Resources & Updates
UW Credit Union is here for members impacted by COVID-19. If you have questions or need assistance, please contact us.
Loan Payment Extensions
If you’re concerned about loan payments during COVID-19, UW Credit Union has options that may help.
Request up to six months of no payments on loans and lines of credit in good standing.
To make a request, fill out our online form.
Is your payment past due? We’re here to help! For overdue payments, contact our Collections Department at 800-533-6773, ext. 2828 to discuss your situation. If you are behind on your mortgage payments, please call our Mortgage Servicing Department directly at 866-912-4871.
Drive Ups, ATMs & Appointments
Visit a drive up or make an appointment for flexible service that meets your banking needs.
While branch lobbies remain temporarily closed, all drive ups are open during regular hours and offer essential banking services. Most ATMS are available, however some may be affected by building closures. Find nearby drive ups and ATMs.
You can also schedule an appointment to talk with a Financial Specialist in person or over the phone.
Learn more about our drive ups and appointment services to help decide what option is best for your banking needs. We’re here to serve you!
Access Your Accounts from Home
Explore digital features to help you manage and control your finances from home 24/7.
It’s all fast, easy to use, secure and completely free! Popular features include:
- Mobile Deposit – Skip the trip to the drive up and deposit your check with just a photo.
- Online Payments – Pay everything online! Including UWCU loans and credit cards, utility bills – you can even send money to friends and family.
- Card Management – Request a new debit or credit card, change your PIN, cancel a lost card and more.
How We're Supporting Community Health
The health and safety of our members, employees and community is always our top priority.
- Branch lobbies remain temporarily closed – drive ups are open. Learn more
- In-person seminars and public events are on hold for now.
- Extra cleaning and safety precautions. We're wearing masks, social distancing and limiting the number of people in our buildings.
- UWCU employee support. We have extended additional paid sick time to all employees and increased our work from home capabilities.
- We donated $150,000 to relief funds. Our charitable giving will directly benefit families in Dane, Milwaukee and Waukesha counties. Read our press release.
- Emergency loans and loan extensions. We funded over $2.7 million in emergency personal loans and deferred more than 2,000 loan payments. Hear from UWCU leadership about our lending practices.
- Donations with every new account. We’ve teamed up with Jonathan Taylor to give back and boost Wisconsin spirit. Learn more.
Economic Impact Payments
The federal government recently announced that relief payments will be made to most taxpayers.
If you’re anticipating an economic impact payment, here are a few things you should know:
- You can check the status of your payment and any required next steps on the IRS webpage, Get My Payment.
- Funds will be sent to you based on information in your 2018 and/or 2019 tax filing.
- If you provided your account information in your tax filing, you likely don’t need to do anything to receive your money via direct deposit.
- If you did not provide your account information in your tax filing, visit Get My Payment to set up direct deposit of your money.
- If you don’t set up direct deposit, you will likely be sent a paper check through the mail. We recommend using Mobile Deposit to deposit your paper check from the safety of home.
Information for Direct DepositIf you need to set up direct deposit at irs.gov/coronavirus, you will need:
- Your Account Number: Log in to Web Branch or our Mobile App, select your account, and go to the ‘Details’ tab to view your account number.
- UWCU Routing Number: 275979076
Watch out for scams! Fraudsters will try to cash in on your money. Don’t let them! If anyone tells you they can access your payment for you faster, they are a scam – no one can do that.
- Communicate only with the IRS at irs.gov/coronavirus.
- Be suspicious of anyone who calls, emails or texts you about your relief check.
- Never give out your account details or personal information to strangers.
- Be on the lookout for phony emails pretending to be from the government.
Beware of Scams
In uncertain times it is typical to see an increase in fraud scams against consumers.
Please be wary of unexpected emails or phone calls that may try to take advantage of you. Be on the lookout for scammers impersonating charities, government agencies and medical companies.
We remind all members that we will never call or email you and ask you to verify information we already have. And, we will never initiate a call to you and ask you to read to us a security text code.
Learn more about what you can do to keep your personal information safe and to keep your cards, accounts and identity secure.
We’re committed to supporting your physical, emotional and financial well-being during the COVID-19 crisis. Read our financial stability guide for tips on these topics and more:
- Handling a financial setback
- Moving forward after losing a job
- Retooling your budget for emergencies
- When to dispute a credit card charge
- Managing money-related stress
- Navigating federal and state assistance programs