Resources to Help During
COVID-19

Request up to three months of no payments on loans and lines of credit in good standing.

To make a request, fill out our online form.

Is your payment past due? We’re here to help! For overdue payments, contact our Collections Department at 800-533-6773, ext. 2828 to discuss your situation. If you are behind on your mortgage payments, please call our Mortgage Servicing Department directly at 866-912-4871.

Loan funds can be used for purposes such as to supplement income loss, pay bills and cover expenses related to COVID-19. Learn More and See FAQs​

How to Apply

To apply, please call 800-533-6773, option 1 during regular business hours. Or, fill out our ​personal loan application ​and select 'COVID-19 Assistance' as the purpose of your loan. In the comments section, please include details about why you are applying and how you will use the loan funds.

During this time of social distancing, our drive ups and phone lines are experiencing higher-than-normal volume. Manage your accounts from the safety of home with Web Branch and our Mobile App. New user? Sign up for Web Branch online in just a few minutes.

It’s all fast, easy to use, secure and completely free! Popular features include:

• Mobile Deposit – Skip the trip to the drive up and deposit your check with just a photo.
• Online Payments – Pay everything online! Including UWCU loans and credit cards, utility bills – you can even send money to friends and family.
• Card Management – Request a new debit or credit card, change your PIN, cancel a lost card and more.

Rest assured that essential banking services will continue without change, including:

• Debit and credit cards
• Telephone access
• Secure messaging in Web Branch
• Automated payroll and other electronic deposits
• Fraud protection

Remember, your deposit accounts are federally insured and backed by the full faith and credit of the U.S. government. Learn more

Beginning March 14, we took the precautionary step of temporarily suspending our in-person lobby services. All drive ups are still available during regular hours and offer essential banking services.

Most ATMS will continue to function without interruption. Keep in mind some ATMs, such as those in campus buildings, may be temporarily unavailable due to restricted facilities access.

Check the current availability of branch drive ups and ATMs.

You are welcome to visit our drive ups on bicycle or as a pedestrian. For your safety we recommend using the lane closest to the building and ask you to be alert as you mix with traffic.

• Lobby service is temporarily suspended – drive ups are open. View drive-up hours and locations here.
• Seminars, in-person appointments and public events are on hold. We’ll resume activities as soon as it’s safe.
• Extra cleaning and sanitizing. Our regular cleaning and sanitizing schedule has been ramped up.
• UWCU employee support. We have extended additional paid sick time to all employees and increased our work from home capabilities.
• We donated $150,000 to relief funds. Our charitable giving will directly benefit families in Dane, Milwaukee and Waukesha counties. Read our press release.

• Tips for managing financial stress
• Ways to stretch your budget at the store
• How to build an emergency fund

See all articles

Please be wary of unexpected emails or phone calls that may try to take advantage of you. Be on the lookout for scammers impersonating charities, government agencies and medical companies.

We remind all members that we will never call or email you and ask you to verify information we already have. And, we will never initiate a call to you and ask you to read to us a security text code.

Learn more about what you can do to keep your personal information safe and to keep your cards, accounts and identity secure.