COVID-19 Resources & Updates
As the pandemic continues, UW Credit Union remains committed to meeting your banking needs safely and easily. If you have questions or need assistance, please contact us.
How to Bank During COVID-19
For now, lobby access is by appointment only. Drive ups are open to offer essential banking services, in addition to appointments, Web Branch and our new automated phone banking system.
Explore our banking services chart to find the best options for your banking needs.
- Some services vary by branch. Most ATMs are available, however some may be affected by building closures. Review location details before you visit a branch or ATM.
- We continue to experience high call volumes and recommend online and mobile banking whenever possible.
Account Access from Home
Use free online and mobile banking features to view balances, make payments, deposit checks and more - available 24/7.
It’s all fast, easy to use, secure and completely free! Popular features include:
- Mobile Deposit – Skip the trip to the drive up and deposit your check with just a photo.
- Online Payments – Pay everything online! Including UWCU loans and credit cards, utility bills – you can even send money to friends and family.
- Card Management – Request a new debit or credit card, change your PIN, cancel a lost card and more.
Loan Payment Extensions
If you’re concerned about loan payments during COVID-19, UW Credit Union has options that may help.
Request up to six months of no payments on loans and lines of credit in good standing.
To make a request, fill out our online form.
Is your payment past due? We’re here to help! For overdue payments, contact our Collections Department at 800-533-6773, ext. 2828 to discuss your situation. If you are behind on your mortgage payments, please call our Mortgage Servicing Department directly at 866-912-4871.
Supporting Community Health
The health and safety of our members, employees and community is always our top priority.
- Branch lobbies remain temporarily closed. Banking services are available online, at the drive up, by appointment and by phone. View our banking services chart to learn more.
- In-person seminars and public events are on hold for now. Stay tuned for upcoming webinars.
- Extra cleaning and safety precautions. We're wearing masks, social distancing and limiting the number of people in our buildings.
- UWCU employee support. We have extended additional paid sick time to all employees and increased our work from home capabilities.
- We donated $150,000 to relief funds. Our charitable giving will directly benefit families in Dane, Milwaukee and Waukesha counties. Read our press release.
- Emergency loans and loan extensions. We funded over $2.7 million in emergency personal loans and deferred more than 2,000 loan payments. Hear from UWCU leadership about our lending practices.
Beware of Scams
In uncertain times it is typical to see an increase in fraud scams against consumers.
Please be wary of unexpected emails or phone calls that may try to take advantage of you. Be on the lookout for scammers impersonating charities, government agencies and medical companies.
We remind all members that we will never call or email you and ask you to verify information we already have. And, we will never initiate a call to you and ask you to read to us a security text code.
Learn more about what you can do to keep your personal information safe and to keep your cards, accounts and identity secure.
Economic Impact Payments
The federal government distributed relief payments to most taxpayers. You can check the status of your payment and any required next steps on the IRS webpage: Get My Payment.
We’re committed to supporting your physical, emotional and financial well-being during the COVID-19 crisis. Read our financial stability guide for tips on these topics and more:
- Handling a financial setback
- Moving forward after losing a job
- Retooling your budget for emergencies
- When to dispute a credit card charge
- Managing money-related stress
- Navigating federal and state assistance programs